Those values are computed from buy-ins, add-ons, and rebuys. Make sure when your players buy-in (or add-on or rebuy) that you've configured the number of chips they receive for that transaction. That's on the Game tab. Make sure the "Chips" input has a non-zero value in the Buy-in section, as well as the Rebuys and Add-ons sections, if you're using those.